FREQUENTLY ASKED QUESTIONS

WEBSITE IS REDIRECTING ME TO ANOTHER WEBSITE? IS IT SAFE?

Yes. It is one hundred percent safe. Bestofme.ca is an eCommerce portal dealing with physical products carrying bestofme.ca’s trademark, physical products of other top-notch brands, and affiliate products from world class stores of international brands. Redirection simply means your preferred product is an affiliate product and is available at one of our trusted international brand’s (affiliate) website.

WILL I BE ABLE TO USE THE SITE IF I HAVE DISABLED MY COOKIES IN MY BROWSER?

You may experience technical difficulties in using our website if you have disabled cookies. If you have JavaScript disabled you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences which is usually found in the Edit menu.

DO I NEED TO SET UP AN ACCOUNT WITH BESTOFME.CA TO SHOP ONLINE?

Yes. Setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and (our favourite bit) exclusive discounts and special offers.

 

HOW DO I ORDER ONLINE?

Simply click on the item you wish to buy, select the size and colour required and click ‘add to bag’. You can then continue shopping and add additional items to your bag or click ‘Buy Now’. Once you have finished selecting the items you would like to buy, click on the ‘checkout’ button.

 

WHAT CURRENCY DO BESTOFME.CA USE?

All prices have a default display in US Dollars, however users have option to change the price their preferred currrency (C$, INR, Euro, GBP, AUD etc.).

 

HOW WILL I RECEIVE ANY PAYMENT FROM BESTOFME.CA

As mentioned, any purchase made using our affiliate link will eligible for a reward (if any). However, the payment of reward depends upon the merchant’s schedule of commission transfer. Should we receive the commission for your (correctly placed) purchase order, we will then only be able to share the commission with you. On purchase orders, bestofme.ca is not offering any reward other than sharing commission.

To receive payment of accrued rewards (if any) and any other rewards, you must establish and maintain an active account with bestofme.ca (“Active Account”) with the information necessary to process your payment: a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, your first and last name, and a password to protect your account.

Bestofme.ca pays its members accrued rewards (if any) and other rewards every 3 months, at a minimum of C$50. Bestofme.ca will pay the commissions/rewards via check, Paypal, and sometimes other payment options. All the payments will be made in Canadian Dollars.

In addition, instead, sending your money in small frictions over a year, we can offer you a Big Fat Cheque (once a year or twice a year), or transfer the money you earn to your PayPal account if you’d prefer. We can even send the money to your favorite charity. All 100% free.

For more information on rewards, please refer Terms  & Conditions Page.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping online with bestofme.ca is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

However, in many cases, we need to share you personal information with the contractors or vendors to help us provide some of the services on bestofme.ca, some of whom may be our corporate affiliates (for instance, payment fulfillment or marketing services). Although, it is disclosed with the requirement that such Personal Information will be kept confidential and will be used only for those services only, we cannot be held liable for any breach from their held. For details, please refer to Privacy Policy.

*When dealing with affiliate stores, user discretion is advised

MY ORDER HASN’T ARRIVED

If your order has not arrived within the allocated timeframe or you have any queries relating to delivery, please email us at help[at]bestofme.ca

I HAVE REGISTERED/BOUGHT ONLINE PREVIOUSLY BUT I’M NOT RECEIVING ANY EMAILS?

Login to your account and select ‘change my login/email’. Update your profile with your correct email address and make sure you tick the box at the bottom saying ‘Please send me updates & promotions via email’. Alternatively contact us via email and we can confirm we have your correct email address in our system.

HOW DO I UPDATE MY DETAILS?

Simply login to your account online and update your details in the My Account area or contact Customer Care at help[at]bestofme.ca.

DO BESTOFME.CA USE COOKIES ON THE WEBSITE?

The bestofme.ca online ordering system uses cookies to record a unique reference on your computer. This means that we can recognize your computer when you access and log into your account with your user name and password.

We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your bestofme.ca account. Our cookies do not remember your credit card details.

I WANT TO RETURN MY ORDER. HOW COULD I DO THAT?

This return policy is applicable only for Physical Products Carrying bestofme.ca’s trademark & Physical Products of other top-notch brands. In case of “Affiliate Store Product,” please refer to respective store’s policies.

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page for any exceptions. Also, check whether your product is listed under “Products That Can Be Returned” or “Products That Cannot Be Returned.”

WHEN AND HOW WILL I RECEIVE MY COMMISSION/REWARDS

The payment of reward depends upon the merchant’s schedule of commission transfer. Should we receive the commission for your (correctly placed) purchase order, we will then only be able to share the commission with you. On purchase orders, bestofme.ca is not offering any reward other than sharing commission. For more details on receiving rewards, please refer to Terms & Conditions.

I HAVE ANOTHER QUESTION; NOT LISTED HERE.

In case your query is not listed here, you can always drop your question at help[at]bestofme.ca. One of our representative will be with you at the earliest possible. Or, * alternatively, you can always raise a ticket using our ticket support system.

Any questions? Contact Us